As the average customer becomes smarter and aware, it becomes more difficult to cater to all their demands. They expect value, and they want to be appreciated for their patronage. Keeping these in mind, loyalty programs are designed to support customer retention strategies. (more…)
Used by over 2.5 million users worldwide – including more than 500,000 bank agents and customer service representatives across over 1000+ banks, credit unions– Microsoft Dynamics 365 is the #1 Customer Relationship Management solution for banks.
Join us for the CRM for Banking Webinar to learn how this powerful CRM system empowers bank agents, relationship managers, bank branch managers and bank customer service representatives to better manage customer interactions.
CRM for Banking Webinar
Date: Monday, March 26th, 2018
Time: 11:00 AM SGT/2:00 PM AEDT
Not only will you learn the Microsoft Dynamics 365 features that strengthen your organization’s relationship with customers, but also the specific advantages that Hitachi and Microsoft offer over other software, with such benefits as:
- Familiar user experience via Microsoft Outlook, agent desktop or web client
- Powerful productivity features like Auto Complete and Smart Search
- Import and de-duplication of records that is seamless and easy to perform
- Fundamental technical agility to support core service interactions
A robust loyalty management solution is a necessity in today’s retail world.
Shoppers are looking for personalized offers, rewards-based offers and promotions, and perks and experiences to drive engagement.
Hitachi Loyalty Management with Microsoft Dynamics 365 turns data into powerful analytics that help marketers develop better, more successful programs that make customers feel more connected, enthusiastic, and dedicated to your brand.
Join our upcoming Loyalty Management Solution Webinar to learn how to better understand your customers and strengthen your customer relationship.
Discover the Benefits of:
- Award Management
- Enhanced Marketing
Loyalty Management Solution Webinar
Date: Monday, March 12th, 2018
Time: 2:00 PM SGT/5:00 PM AEDT
In an increasingly competitive industry, bankers need to attract and retain customers by learning how to deliver an outstanding customer experience. Customer engagement is where financial institutions can increase business value and gain the upper hand.
Hitachi Solutions’ Engage for Banking empowers financial services employees – from tellers, relationship managers, branch managers, and back-office staff – with a practical solution to help them provide a superior customer experience for members.
Join Hitachi Solutions for the Engage for Banking Event on Wednesday, March 7th, 2018, 11:00 am to 1:00 pm Philippine Standard Time, to see how Microsoft Dynamics 365 and Hitachi Engage for Banks helps to strengthen customer relationships and support new business strategies by maximizing employee’s time, energy, and talents.
This event will show how bankers can:
- Gain a complete, 360-degree view of every customer, including profile, interaction history, products owned, and financial needs
- Communicate the right information and deliver compelling offers to customers no matter where and how you interact with them
- Put information into context and make well-informed decisions using dashboards and reports that are customized to each job role and line of business
- Work together effectively with a single, consistent view of customer, products, and offers across lines of business
Hitachi Engage for Banking
Date: Wednesday, March 7th, 2018
Time: 11:00 am to 1:00 pm PHT
Location: The Peninsula Manila
Corner of Ayala and Makati Avenues,
1226 Makati City, Metro Manila
10:45 to 11:00 AM – Registration
11:00 AM to 12:00 PM – Hitachi Engage for Banking
12:00 PM to 1:00 PM – Lunch
Please email us at APACMarketing@hitachisolutions.com if you would like more information on the CRM for Insurance Event.
Hitachi Solutions Asia Pacific Pte Ltd will discuss CRM functionality built specifically for the insurance industry, providing insurers with a comprehensive solution to manage and foster profitable client relationships.
January 31, 2018 – Leading Microsoft Cloud Solutions partner, Hitachi Solutions Asia Pacific Pte Ltd., will be hosting an insurance industry awareness event in Vietnam with its Engage for Insurance solution. The event will discuss how Hitachi Solutions Asia Pacific and Microsoft Dynamics 365 CRM solutions can improve customer engagement for insurers.
Engage for Insurance, Hitachi’s CRM for Insurance solution re-engineered specifically for Microsoft Dynamics 365, enables insurers to focus on all aspects of their business and the customer lifecycle, from relationship and engagement management to business development. Extending the capabilities of Dynamics 365, Engage for Insurance offers insurers and their distribution channel partners more out of the box capabilities while retaining flexibility to customize for each organization’s unique needs.
Engage for Insurance includes the following industry specific modules:
- Distribution Relationship Management
- Direct Channel Management
- Producer Productivity Suite
- Policy Integration Toolbox
- Risk Management
Engage for Insurance Event (Ho Chi Minh, Vietnam)
Date: February 7, 2018
Time: 11:00 am to 1:00 pm ICT
“Hitachi Solutions Asia Pacific aims to provide the best solution to help insurers transform their sales and customer service initiatives,” said Sandeep Walia, President of Hitachi Solutions Asia Pacific. “Our proven expertise and deep understanding of the insurance industry allows us to develop a robust platform that can help insurers deliver more value to their customers, while meeting their business objectives today, and in the future.
For more information on the Engage for Insurance events, please email APACMarketing(at)hitachisolutions(dot)com.
About Hitachi Solutions Asia Pacific Pte Ltd.
Hitachi Solutions Asia Pacific helps its customers with industry specific solutions built on Microsoft Dynamics 365 enhanced with world class Business Analytics, and Portals and Collaboration. Recognized as worldwide Microsoft Dynamics Cloud Partner in 2017, Microsoft ERP Partner of year for Philippines in 2015 and 2016 and Microsoft Dynamics Partner of the Year in Asia Pacific in 2015, Microsoft CRM Global Partner of the Year in 2014 and the 2014 Dynamics Global Outstanding Reseller of the Year, Hitachi Solutions Group provides global capabilities with regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For more information, please visit: http://apac.hitachi-solutions.com.
About Hitachi Solutions, Ltd.
Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is one of the core IT Companies of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, China, and Asia Pacific. For more information on Hitachi Solutions, please visit: http://www.hitachi-solutions.com.
About Hitachi, Ltd.
Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, delivers innovations that answer society’s challenges with our talented team and proven experience in global markets. The company’s consolidated revenues for fiscal 2016 (ended March 31, 2017) totaled 9,162 billion yen ($81.8 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company’s website at http://www.hitachi.com.
Technology is advancing so fast today that many insurance organizations are challenged to maintain pace.
Ease of use is top of mind for both the novice and experienced insurance customer – which means that insurance companies must provide efficient, convenient service to all customers, regardless of channel.
Hitachi CRM for Insurance built within Microsoft Dynamics 365 provides the comprehensive customer insight that enables faster, smarter, and superior claim handling – translating to outstanding service, and happy customers.
Check out our upcoming CRM for Insurance Webinar to see how CRM for Insurance helps increase client loyalty and renewal rates with faster inquiry handling, streamlined claims resolution, and proactive customer service.
CRM for Insurance Webinar
Date: Thursday, January 25th, 2018
Time: 3:00 PM SGT/6:00 PM AEDT
Having a 360-degree relationship view of customers helps bankers strengthen relationships with their customer base.
Microsoft Dynamics 365 with Hitachi CRM for Banks provides financial services employees – from personal bankers to financial advisors to business relationship officers – easy-to-use tools with which they can better understand their customers, deepen relationships by cross-selling products more effectively, create customized marketing programs, and help sales staff close deals faster.
Join Hitachi Solutions and Microsoft for the CRM for Banks Webinar to see how Microsoft Dynamics 365 and Hitachi CRM for Banks helps manage customer transaction data and turn it into useful marketing and customer analytics – which leads to more effective relationship strategies.
With Hitachi CRM for Banks, your organization is able to:
- Capture a unified view of the customer across different products with real-time insights on customer needs and aspirations
- Identify cross sell opportunities and increase customer share of wallet
- Access live customer information on-the-go through various access channels (PC, tablet, mobile phones, Internet) in a secure way
- Capture and track all lead details in one system to identify more qualified leads
- Onboard customers in a seamless manner while complying with regulatory and compliance standards
- Reduce IT costs and complexity with a flexible infrastructure that ties systems and information together
CRM for Banks with Microsoft Dynamics 365 Webinar
Date: Friday, September 29th, 2017
Time: 11:00 am SGT/1:00 pm AEST
View the leading CRM for Insurance solution!
This event will show you how CRM for Insurance helps you use automation and customer segmentation to:
- Increase new policy pipeline
- Streamline policy renewals
- Market more effectively
- Achieve a single view of your customers
In today’s customer-centric ways of doing business, more and more insurance companies are exploring ways on how they can further improve their relationships with clients and attract more business at the same time. Effectively managing customer relationships can be the key differentiator between you and the competition.
Join Hitachi Solutions and Microsoft for the CRM for Insurance Lunch and Learn and see how Microsoft Dynamics CRM provides the best possible customer experience by equipping insurance agents, brokers, producers and customer service representatives with real-time account related information on any device, making sure that your existing customers are up to date, and at the same time, ensuring that potential clients are presented with the most relevant decision-making information, making them feel appreciated and welcomed to your family.
Thursday, May 11th, 2017
11:00 am to 1:00 pm
10:45 am – 11:00 am : Registration
11:00 am – 12:00 pm : Insurance: Complete View of the Customer – View, manage, and automate policies, claims, and cases in the same system
12:00 pm – 1:00 pm : Lunch
Build a customer loyalty program that has a proven foundation for success.
Hitachi Solutions’ Loyalty Management Solution built on Microsoft Dynamics CRM uses powerful shopper analytics to deliver reports and analytics to create and manage loyalty programs. Based on Microsoft’s intuitive structure, it provides targeted offers for specific segments of customers, across channels, and in real-time.
Join our Loyalty Management Solution Webinar to learn how to leverage industry-leading analytics to craft reward programs and loyalty tiers that reward the right buying habits and increase the lifetime value of your customers.
Loyalty Management Solution Webinar
Date: Friday, March 24th, 2017
Time: 2:00 PM to 3:00 PM Singapore Time
As the world of retail continues to evolve and shift rapidly – evolving purchasing behaviors and shifting from the in-store to mobile purchasing, companies need to meet the ever-changing and complex demands of customers. Retailers are expected to provide today’s tech-savvy consumers with a seamless and consistent experience across all channels.
Join our “Re-Imagine Retail with Technology” Webinar, as we discuss how incorporating Microsoft Cloud solutions can help your retail business to engage with customers deeper, and increase your staff efficiency. At the same time, these solutions increase customer loyalty, which translates to higher revenue and higher repeat customer purchases. Finally, the Microsoft cloud lowers your Total cost of ownership while providing scale to your business.
Re-Imagine Retail with Technology
Date: Tuesday, March 21st, 2017
Time: 11:00 am to 12:00 pm Singapore Time
Attend this webinar to learn how to:
- Increase Customer Engagement across different channels
- Improve Customer Retention
- Provide a customer loyalty program that will make your customers feel appreciated and will encourage repeat purchases
- Engage customers consistently in-store, over the web with Ecommerce and through mobile devices