The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
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Your Complete, Ready-To-Use Vertical Solution

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…

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Ongoing Support

Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management. > Read more…

Hitachi AX and CRM for Central Government

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Built to meet the challenge of responding to efficiency targets whilst ensuring long term economic growth for the country. Our solution for central government provides comprehensive tools for financial management, public service centre support, case management and much more. You get the assurance of a future-proof Microsoft solution, but with exactly the features you need to manage the complex business of delivering on the needs of a growing population.

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Based Upon Microsoft Dynamics AX and CRM

Our solution enables Public Sector organisations to:

  • Improve business processes
  • Provide better information to front line staff and management
  • Reduce costs
  • Improve customer service

Hitachi CRM for Education


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Student 360 and Relationship Management

To track and monitor student life cycle and progress along with their social relationships and family information over a period of time. Manage through the process of enrollment to alumnus.

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Distributor Relationship Management

Make it easier for your distributors to work with you and turn the strength of your distributor relationships into a powerful competitive differentiator with performance management capabilities and superior visibility into your distributor network with tools that promote greater ease of doing business.

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Parent 360 Management

Gives a consolidated view of Children’s academic co-curricular and extra-curricular performances along with other announcements and updates from the institution like term fees, payment dues etc. Helps to personalize their interaction with each parent through all touch points.

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Sales & Marketing Management

Efficiently manage end-to-end sales cycle and improve collaboration among sales staff right from campaign creation & management to admission closure through various channels.

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Administration and Case Management

To improve response time to inquiries by eliminating manual intervention and for better grievance handling and enhanced customer experience. For effective management & collaboration among resources to provide better services such as:

  • Sales Team & Performance Management
  • Work Team, Work Queue and Activity feeds
  • Workflows and alerts
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Analytics and Information Management

Manage and view various standard and customized dashboards which includes performance reports, Sales KPI’s, event based alerts etc.

Hitachi CRM Essentials

Hitachi CRM Essentials Dashboard

Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements. Hitachi CRM Essentials includes:

CRM Essentials helps you to:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grid
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library

+ Learn more about Essentials…

Expert Services
Add the Right Team and Approach to Your Industry Solution Equation

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Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.

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Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

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All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

Ongoing Support

Our dedicated global support teams ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.

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Personal Attention

Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.

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Predictable Cost

You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.

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The Power of 3

Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.

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