The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.
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Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.
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Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
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Hitachi AX and CRM for Central Government
Hitachi CRM for Education
Student 360 and Relationship Management
To track and monitor student life cycle and progress along with their social relationships and family information over a period of time. Manage through the process of enrollment to alumnus.
Distributor Relationship Management
Make it easier for your distributors to work with you and turn the strength of your distributor relationships into a powerful competitive differentiator with performance management capabilities and superior visibility into your distributor network with tools that promote greater ease of doing business.
Parent 360 Management
Gives a consolidated view of Children’s academic co-curricular and extra-curricular performances along with other announcements and updates from the institution like term fees, payment dues etc. Helps to personalize their interaction with each parent through all touch points.
Sales & Marketing Management
Efficiently manage end-to-end sales cycle and improve collaboration among sales staff right from campaign creation & management to admission closure through various channels.
Administration and Case Management
To improve response time to inquiries by eliminating manual intervention and for better grievance handling and enhanced customer experience. For effective management & collaboration among resources to provide better services such as:
- Sales Team & Performance Management
- Work Team, Work Queue and Activity feeds
- Workflows and alerts
Analytics and Information Management
Manage and view various standard and customized dashboards which includes performance reports, Sales KPI’s, event based alerts etc.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements. Hitachi CRM Essentials includes:
CRM Essentials helps you to:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
Add the Right Team and Approach to Your Industry Solution Equation
Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.
You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.
The Power of 3
Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.