The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.
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Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.
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Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
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Hitachi AX for Joint Ventures
Hitachi Environmental Health & Safety
Consolidate and manage your safety documentation in a system that features a framework for rigorous Management of Change and integration with ERP platforms to streamline data and processes such as logging an employee’s incident history into your HR system or tying incidents directly to assets stored in your Asset Management system.
Support report creation by drawing upon a secure and comprehensive database of incidents utilizing flexible software solutions that can be integrated into your safety management system or processes.
Field Service Automation (FSA) for Oil & Gas
Manage availability of your entire resource pool to accurately promise and deliver on jobs by deploying skilled people based on the type and location of job or service you are performing. Additionally, know where your equipment is located based on scheduled jobs and feedback from the field workers and Rig managers so that you can accurately schedule resources for future work.
Streamlined data capture takes the guess work out of the process without turning your field workers into accountants. Field workforce members capture daily work information that is converted to the labor rates, expenses and equipment charges agreed to by the customer which improves accuracy and timeliness of billing. Streamline the capture of Site inspections, Health & Safety Incidents and Checklists gives you structured data to act and report upon.
Daily Field Tickets/ Tour Sheets
Manage preventative maintenance schedules based off usage triggers that are a by-product of your information captured on the daily field tickets to provide complete details to support ISO9000 and manufacturers’ scheduled maintenance criteria to keep equipment functioning at the highest output levels.
Integration with Microsoft Dynamics provides efficiency, connectivity, insight and flexibility so you can manage everything from financials, to fixed assets, to inventory requests from the field so you streamline operations and leverage all of your resources for a faster return on investment.
Field Service for Equipment Asset Management
Hitachi Analytics for Oil & Gas
Track revenue collections for all delivered and work in progress in a single consolidated view so you have transparency into WIP and Accounts Receivable for analysis and more efficient collections. Additionally, view overall project performance while it’s happening and analyze where you stand in relation to schedule, budget, status, staffing and performance to make sure customer satisfaction remains high.
Add the Right Team and Approach to Your Industry Solution Equation
Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.
You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.
The Power of 3
Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.