Microsoft Dynamics CRM BC Biomedical Success Story
Improved service and reduces dependency on paper
BC Biomedical Laboratories Ltd. is a community laboratory based in Surrey, BC with 44 Patient Service Centers throughout the lower mainland. With over 650 employees and 1.7 million patients, they are the largest community laboratory in British Columbia entirely owned by local pathologists.
With Hitachi Solutions, BC Biomedical is able to:
- Due to integrating CRM with BizTalk, data is now centralized and synchronized across the organization
- Grow a pool of data allows users to provide a higher level of service
- Improve control and security around role-specific and sensitive documents