The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
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Your Complete, Ready-To-Use Vertical Solution

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…

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Ongoing Support

Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management. > Read more…

Hitachi CRM for Insurance

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Distribution Relationship Management

Make distributor relationship management a competitive differentiator with a comprehensive platform that gives you actionable insight into your business. Use CRM to improve performance management, enhance agency enablement, and increase capabilities around analytics, reporting and licensing management.

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A Day in the Life of a Territory Manager with an Insurance Carrier using Microsoft Dynamics CRM

Hitachi Solutions’ Microsoft Dynamics CRM solution for P&C Insurance was created to help Carriers use the latest version of Dynamics CRM to manage relationships with agencies and policy holders. Check out this video to see the solution in action!

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Direct Channel Management

Give sales, marketing and service team members the support they need to build a robust and efficient direct channel by providing them with tools to track and monitor channel performance, member and policy lifecycles, underwriting workloads, sales territory management and member management.

Life Insurance Wholesaler YouTube Video

A Day in the Life of a Life Insurance Wholesaler using Microsoft Dynamics CRM

Our Microsoft Dynamics CRM for Life Insurance software solution built for the specific and unique needs of your organization. Watch this Day in the Life of an Life Insurance Wholesaler to see how our solution could help you!

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Producer Productivity

Unleash producer productivity by giving them access to customer information, data analysis and reporting and activity management on their desktop, smartphone or tablet through a producer portal, Office alerts and mobile platforms.

Policy Integration

Unite service applications, best practices and telephony enablement in a consolidated agent desktop that helps speed resolution and provide personalized service through our integration framework, AgentDesk search, telephony integration and automated activity capture.

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Loss Prevention

Automated and organize risk assessment related activities including pre-quote surveys, risk assessment surveys and claims review visits in addition to workflow automation and analytics that are critical to the insurance lifecycle.


Hitachi CRM Essentials


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Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grid
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library

+ Learn more about Essentials…

Expert Services
Add the Right Team and Approach to Your Industry Solution Equation

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Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.

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Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

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All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

They made us feel very comfortable that if we went with Dynamics and Hitachi, we would get the application we really needed based on our business requirements.
Craig Borens, AVP of Customer Care for Grange Insurance
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Ongoing Support

Our dedicated global support teams ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.

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Personal Attention

Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.

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Predictable Cost

You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.

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The Power of 3

Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.

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