The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.
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Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.
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Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
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Hitachi AX for Equipment Management
Warranty and Service Management
Get a comprehensive view of warranty information with the ability to configure the equipment’s warranty date by the product receipt date or invoice date, and to collect and incorporate related financial data.
Hitachi AX for Planning and Scheduling
What If Analysis
Enable productivity and eliminate errors by simulating changes in production quantities, replenishment orders, transfer orders, and supplier orders. A system dashboard enables production planners to have a comparative view of the different simulations for better decision-making and firming orders.
Production Site Management
Improve production planner productivity efficiency and backlog management with a complete 360-degree view of the resources available to production sites.
Field Service Automation for Dicrete Manufacturing
FSA for Equipment Dealers
Build better intelligence about your customers and the equipment they own to provide better service and increase customer loyalty. Track equipment service history and plan maintenance to better serve the customer and drive additional service revenue. Leverage the equipment history to ensure you are scheduling the right resources and parts needed to deliver on your maintenance commitments. Track your customers’ equipment, location, end uses, maintenance needs, repair history, and warranties claims to provide visibility to key data points to everyone serving the customer. Manage service contracts to ensure you are maximizing the service opportunities across your customers. Plan and manage your workforce to ensure the field resources with the right qualifications, certifications, and experience is assigned to appropriate work orders.
Field Service for Equipment Asset Management
Field Service Automation for Residential & Commercial HVAC
Enhance management efficiency and increase the productivity of field operations with targeted automation and integrated information flow.
Watch our Video: A Service Manager for a Manufacturer of Equipment
Sales and Business Development
Stay up-to-date on statuses of sales activities with real-time information about your opportunities while also using CRM to automate the approval process and simplify the opportunity to quote to order lifecycle.
Keep track of service history, repair orders and service agreements all in one system so that your customer service representatives can provide efficient and high-quality service.
Watch our Video: A Sales Manager for a Building Product Manufacturer
Hitachi CRM for Dealer Management
Give your sales teams all the information they need in one place alongside automated sales processes that reduce busy work and give them more quality time with customers by using CRM for sales management and reporting and activity management.
Track your relationships with manufacturers and customers so you can make sure you have all the information you need for each sales opportunity and service incident because CRM provides you with an Account 360, contact management and market information.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
Add the Right Team and Approach to Your Industry Solution Equation
Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.
You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.
The Power of 3
Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.