Microsoft Dynamics CRM Signature Flight Support Success Story

Customer service takes off with Dynamics CRM

Signature Flight Support Corporation, a BBA Aviation plc company, is the world’s largest fixed-base operation (FBO) and distribution network for business aviation services which include fueling, hangar and office rentals, ground handling, maintenance and a wide range of crew and passenger amenities at strategic domestic and international locations. Headquartered in Orlando, Florida, Signature Flight Support currently operates at more than 100 locations in the United States, Europe, South America, Africa and Asia.

With Hitachi Solutions, Signature Flight Support is able to:

  • Provide a personalized service throughout the entire network by keeping their individual service preferences
  • Lead the charge in developing an enterprise CRM for Signature’s parent company BBA Aviation
  • Capitalize on the synergies of integrating sales, marketing and operations customer data


Signature Flight Support Microsoft Dynamics CRM Success Story

From the start the Hitachi Solutions consultants understood Signature’s vision of integrating sales, marketing and operations customer data to capitalize on the synergies of business intelligence.

Melissa Singer, Director of Brand Extension, Signature Flight Support

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