Microsoft Dynamics CRM Glatfelter Insurance Group Success Story

Help insure success for CRM at Glatfelter

From business planning to risk management services, Glatfelter Insurance Group markets a wide array of commercial property and casualty insurance, employee benefits products and financial services on a direct basis. Glatfelter’s goal is to help clients determine the best approach for assessing and supporting their current needs while also planning for the future.

With Hitachi Solutions, Glatfelter Insurance is able to:

  • Exploit a single, consolidated CRM system to provided improved data accuracy and efficiency
  • Secure flawless integration with Outlook, existing data warehouse and other system feeds
  • Greatly increase staff productivity and customer satisfaction


Glatfelter Insurance Group Microsoft Dynamics CRM Success Story

One of the things we are looking to do is expand the system beyond sales force automation and be our single view for all customer information. This has been a win-win for all of us and I definitely see potential for using Hitachi Solutions in the future.

Larissa Tosch, Glatfelter’s Director of Applications, Glatfelter Insurance Group

Glatfelter Insurance Group Logo