Microsoft Dynamics CRM CSX Transportation Success Story
Establishing the Next Customer Experience
When CSX Transportation, a leading North American rail-based transportation company, needed a CRM solution, it chose Microsoft Dynamics CRM. Now, more than 1,300 of the company’s employees across sales, marketing, and operations use the solution every day. With the solution providing a central repository for both customer and key operational data, CSX has been able to approach new business more strategically as one team, not only driving new revenue, but also providing a consistent, positive experience to their many customers.
With Hitachi Solutions, CSX Transportation is able to:
- Increase team selling and cross-selling across our business groups
- Exploit single source of information has led to a boost in productivity savings across the company
- Greatly improve customer relationships due to customer touch points being recorded centrally