Hitachi CRM Essentials
When you invest in CRM, you need to know that you’re getting a complete solution without the need for expensive add-ons or complex development projects. We created CRM Essentials based on our decades of experience with over a thousand successful CRM implementations across every industry.
CRM Essentials helps you to:
- Reduce the cost of delivery with a flexible customization framework and built-in capabilities that cover the most common CRM implementation scenarios
- Keep pace with technology with an extensive library of scripts and controls that streamline the user experience and are continuously updated as CRM is updated
- Provide a superior user experience with plug-ins and data integrations designed to help ensure successful CRM adoption and enhance productivity
Business Rules Engine
Deliver a CRM solution that matches the way your people work with user experiences that are streamlined, intuitive, and personalized to each job role. Our Business Rules Engine helps you to quickly build out business logic, evaluate it in action, and make adjustments over time as business needs change. Rapidly deploy automation solutions that streamline productivity without complex custom coding. Smooth transition to CRM.
Give customer service agents a single place where they can view customer information, access service applications, and capture customer interactions. Our Agent Desktop consolidates service apps and CRM tools into a single composite desktop, providing customer service reps with a streamlined user interface that empowers them to deliver better service, faster, over any interaction channel.
Quickly deliver easy-to-use web portals that help employees, customers, and partners find information, interact, and get things done. Give employees access to the data and functions they need to do their job no matter where they are. Wow your customers with responsive experiences and enable them to interact in their preferred channel. Build stronger relationships with your partner network, including affiliates, suppliers, distributors, contractors, and more.
User Adoption Solution
User adoption is the ultimate factor in achieving CRM success. But if you don’t track how your people are using CRM, you can’t take the right actions to ensure adoption. The User Adoption Solution enables you to set adoption goals, track user activity against those goals, and take informed actions to address adoption blockers. Gain detailed insight into user activity and visualize it in real time to help ensure a smooth transition to CRM.
Make data access, editing and organization more efficient with a configurable grid that facilitates returning specific data in a format which enhances user’s ability to manage data records and edit them all at once.
Add the Right Team and Approach to Your Industry Solution Equation
Our dedicated global support teams ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.
You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.
The Power of 3
Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.