Digital transformation is rapidly changing the service economy. Together with the consumers’ reliance on technology are the demands and expectations for service-oriented businesses to hastily adapt and solve the problems their clients are currently facing.
To be considered adequate, one of the vital capabilities companies must provide their consumers is a seamless service experience by shifting from the traditional break-fix model (“we sell you equipment”) to an outcome-based model (“we sell you a result”). Improving in this aspect allows businesses to enrich their productivity through predictive maintenance and customer engagement, reduce costs, and increase operational efficiency.
Join Hitachi Solutions for the Connected Field Service Event on February 21st, Thursday, 11:00 am to 1:00 pm ICT as we gather for a roundtable discussion and converse on the current service industry trends that will help you better understand the importance of having a reliable customer service. Hitachi Solutions has partnered with Microsoft to provide effective and efficient solutions designed to help you build lifelong relationships with your clients.
Connected Field Service Event
Date: Thursday, February 21stnd, 2019
Time: 11:00 am to 1:00 pm ICT
10:45 am – 11:00 am : Registration
11:00 am – 12:00 pm : Connected Field Service
- Digital transformation in the service economy
- Panel Discussion and Open Forum
- Our Solution and Quick Demo
12:00 pm – 01:00 pm : Lunch and Networking
With omnichannel completely revolutionizing the retail industry, retailers must determine how to best engage their customer base and efficiently manage back-end operations across multiple channels, both physical and digital.
Join Hitachi Solutions and Microsoft for the “Retail Revolution with Technology” Event, where we will share valuable insights about the current retail industry trends and how incorporating modern Microsoft technologies empower retailers to create exceptional shopping experiences.
Attend this event to learn how to:
- Increase Customer Engagement across different channels
- Improve Customer Retention
- Provide a customer loyalty program that will make your customers feel appreciated and will encourage repeat purchases
- Engage customers consistently in-store, over the web with Ecommerce, and through mobile devices
Retail Revolution with Technology
Date: Wednesday, August 22nd, 2018
Time: 11:00 am to 1:00 pm HKT
11:00 AM to 12:00 PM – Presentation on Retail Revolution with Technology
- Omnichannel Retail
- Loyalty Management
- Business Intelligence
12:00 PM to 1:00 PM – Lunch
Building exceptional relationships with business prospects and clients is vital in building mutual trust – a crucial quality for businesses that handle wealth.
Hitachi Solutions’ Engage for Banking powered by Microsoft Dynamics 365 provides financial institutions a comprehensive, customer-centered view of their organization that enables them to effectively manage relationships with customers and prospects.
Join us for the CRM for Banks Webinar as we show you how Hitachi Solutions’ Engage for Banking helps you develop meaningful and enduring relationships with your customers, while improving service efficiency.
CRM for Banks Webinar
Date: Wednesday, August 15th, 2018
Time: 1:30 PM SGT / 3:30 PM AEST
Today’s consumers are taking charge of their shopping experience – using their preferred devices and channels to become informed and empowered before they even engage with retailers.
To survive and thrive, retailers need to adapt and put the customer at the heart of their shifting business – whether shopping through traditional brick-and-mortar stores, or catalogs, call centers and online.
Join our upcoming Microsoft Dynamics 365 for Retail Webinar on Wednesday, July 25th, 1:00 PM Singapore Time / 3:00 PM Australian Eastern Standard Time, to learn how the solution reduces complexity for retailers, providing customer engagement capabilities that include:
- Store operations
- Channel management
- Order Management
- Loyalty Programs
- Business intelligence
- Store Financials
Microsoft Dynamics 365 for Retail Webinar
Date: Wednesday, July 25th, 2018
Time: 1:00 pm SGT / 3:00 pm AEST
As the average customer becomes smarter and aware, it becomes more difficult to cater to all their demands. They expect value, and they want to be appreciated for their patronage. Keeping these in mind, loyalty programs are designed to support customer retention strategies. (more…)
Any successful restaurant needs to deliver outstanding dining experiences with high-quality food and fast service.
Join our webinar to learn how the Food and Beverage POS for Restaurants built on Microsoft Dynamics 365 helps restaurants track and manage all aspects of food creation and service – from cooking the meal to processing the customer’s payment.
The Food and Beverage POS for Restaurants is optimized for: Quick-Service, Casual Dining, Fast Food, and Fine Dining restaurants.
Attend Our Webinar to Learn About Key Benefits
- Flexible, modern point of sale with a user-friendly and intuitive interface.
- Step-by-step guide on order and transaction processes.
- Insightful table management that allows quick and easy table assignments.
- Streamlined kitchen management that enables restaurant staff to work efficiently and productively.
Food and Beverage POS for Restaurants Webinar
Date: Thursday, June 28th, 2018
Time: 1:00 pm SGT / 3:00 pm AEST
Give your customers a user-friendly, premium shopping experience, and your ecommerce administrators an essential business management tool.
Hitachi Solutions’ Ecommerce solution provides a comprehensive set of B2B and B2C ecommerce capabilities that are rich in merchandising, inventory management, and marketing functionality. Integration with Microsoft Dynamics ERP and CRM also ensures information flows seamlessly between the front-end store and back-end systems.
Join our upcoming Ecommerce for Microsoft Dynamics Demo to see how our Ecommerce solution helps you:
- Increase conversions by improving native design functionality and streamlining checkout.
- Gain complete visibility over each online store’s activity and customer needs.
- Empower your customers with a self-service “My Account” portal.
- Operate on the highest security standards with PCI compliance.
Ecommerce for Microsoft Dynamics Webinar
Date: Wednesday, June 27th, 2018
Time: 1:00 pm SGT / 3:00 pm AEST
In today’s customer-centric ways of doing business, more and more insurance companies are exploring ways on how they can further improve their relationships with clients and attract more business at the same time. Effectively managing customer relationships can be the key differentiator between you and the competition.
Join Hitachi Solutions for the Engage for Insurance Event on Tuesday, June 19th, 2018, 11:00 am to 1:00 pm PHT, and learn how Hitachi Engage for Insurance built on Microsoft Dynamics 365 provides insurers with a practical solution to proactively manage and foster profitable customer connections across agencies, customers, brokers, and other partners. Gain access to an in-depth customer database with all the information you need so you can focus on finding, winning, and maintaining profitable client relationships.
Engage for Insurance Event
Date: Tuesday, June 19th, 2018
Time: 11:00 am to 1:00 pm PHT
This event will show you how Engage for Insurance enables insurers to:
- Deliver personalized, contextual experiences for any job role, including agents, service reps, underwriters, and producers
- Access real-time information when and where you need it on any device
- Create tailored processes for any engagement type, including sales, retention, and service
- Provide customized dashboards that provide visibility into performance and activity
With technology providing customers control in each stage of the buying process, merchants need to find new ways to engage before, during, and after their purchases to ensure their return.
Built on Microsoft Dynamics 365, Hitachi Solutions’ Loyalty Management Solution enables merchants to store all loyalty program interactions by customers in a single, comprehensive customer database.
Join our upcoming Hong Kong Loyalty Management Solution Webinar on Monday, March 26th, 2018 to see how this solution provides valuable reports and analytics on loyalty transaction data and program performance, allowing companies to quantitatively measure the success of loyalty program initiatives.
Discover the Benefits of:
- Award Management
- Enhanced Marketing
Loyalty Management Solution Webinar (Hong Kong)
Date: Monday, March 26th, 2018
Time: 10:00 am to 11:00 am HKT
Used by over 2.5 million users worldwide – including more than 500,000 bank agents and customer service representatives across over 1000+ banks, credit unions– Microsoft Dynamics 365 is the #1 Customer Relationship Management solution for banks.
Join us for the CRM for Banking Webinar to learn how this powerful CRM system empowers bank agents, relationship managers, bank branch managers and bank customer service representatives to better manage customer interactions.
CRM for Banking Webinar
Date: Monday, March 26th, 2018
Time: 11:00 AM SGT/2:00 PM AEDT
Not only will you learn the Microsoft Dynamics 365 features that strengthen your organization’s relationship with customers, but also the specific advantages that Hitachi and Microsoft offer over other software, with such benefits as:
- Familiar user experience via Microsoft Outlook, agent desktop or web client
- Powerful productivity features like Auto Complete and Smart Search
- Import and de-duplication of records that is seamless and easy to perform
- Fundamental technical agility to support core service interactions