The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.
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Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.
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Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
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Hitachi CRM for Banking
Provide a superior customer experience and win long-term loyalty from your customers with the tools you need to put the customer at the center of every interaction. CRM provides a complete and holistic view of customer, financial, and business data through role-based dashboards for tellers, relationship managers, branch managers and back-office staff.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
Add the Right Team and Approach to Your Industry Solution Equation
Hitachi Solutions Managed Services feels just like having an in-house expert Microsoft Dynamics support team, with all those rare skills, on the end of the phone, on email, IM, Skype, Lync, whatever works best for you.
We connect you with a dedicated pool of Dynamics AX talent, on a predictable monthly plan. There are three tiers of service: Bronze, Silver and Gold. Each comes with a base allocation of hours which can be used however you need.
The Power of 3
Long experience has taught us that the right team of 3 can cover the challenging breadth required to keep a system live and thriving. We build our teams right, and support them with the breadth and depth of the Hitachi Solutions global team.