The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
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Your Complete, Ready-To-Use Vertical Solution

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…

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Ongoing Support

Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management. > Read more…

Hitachi AX for Construction


Microsoft Dynamics AX Project Management & Lifecycle Management Screenshot

Project Management

Keep projects on-time and on-budget with better visibility into equipment, material, and labor allocation, comprehensive resource utilization and maintenance analysis, and project milestone measurement.

Lifecycle Management

Support larger and more complex projects by consolidating information across departments in a single system, and supporting clients’ ever changing needs with effective management of the requirements and deliverables within estimated budgets.

Dynamics AX Equipment Mangement AX7 Screenshot

Real-Time Job Costing and Reporting

Track overall project health at each stage of development to ensure labor, equipment, material, subcontracts, and other costs are accounted for and on target.

Workforce Management

Keep field crews safe and productive with mobile devices that capture time and activity, update equipment maintenance records, specify requisition materials to be sent to the job site, and record any injuries or incidents that require instant notification.

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Job Billing and Invoicing

Reduce revenue leakage with the ability to manage different types of complex billings, such as Cost+, T&M, milestone, progress or percent complete, as well as a framework for customizing invoice reports and templates.

Project Manager at a Construction Firm YouTube Video

A Day in the Life of a Project Manager at a Construction Firm

Follow the journey of a Project Manager at a Construction firm who has just been awarded the work to build a 6-story concrete building. Learn how to streamline the RFP issuing process, securely manage the project collaboration lifecycle and improve business performance across operations with Hitachi Solutions’ RFP Management and Project Collaboration Solution.

Hitachi AX for Payroll


Hitachi AX for Payroll Configuration Screenshot

Quick and Easy Setup

Quickly set up and maintain payroll configuration including roll-down capabilities. The ability to assign employee classes and pay codes to process salary, pension and EIC pay automatically for employee groups improves efficiency.

Payroll Direct Deposit

Automated process adds payroll funds to employees’ bank, savings and loan or credit union accounts through an automated clearing house file.

Hitachi AX for Payroll Detailed Records Screenshot

Flexible Control of Processes

Customize detailed records of pay, benefits and deductions to your business to help you control audit details related to handwritten checks and voided checks. Additionally, retirement accounts are managed with increased efficiency by applying a maximum match percentage on a Payroll Benefit code.

Web-based Time Reporting

Streamline entry and approval processes for timesheets with online applications delivered through Microsoft Business portal. Automated transfer of information to Payroll eliminates paper-based systems and reduces data re-entry.


Hitachi AX for Planning and Scheduling


Hitachi AX for Planning and Scheduling AX7 Screenshot

Job Estimation

Efficiently estimate resource and labor costs by creating and leveraging detailed work breakdown structures that provide the granularity needed for accurate scope and deliverable measurement.

Resource Scheduling

With different variables impacting resource management – including weather, equipment, and employee absences – schedule material and labor smoothly with complete visibility into resource status and availability.

Hitachi AX for Planning and Scheduling - Compliance and Reporting AX7 Screenshot

Job Site Mobility

Enable the job site team to make effective decision-making with the ability to enter all on-site operations into mobile devices, such as time and expenses, job change order requests, job service requests, and job procurement.

Compliance and Reporting

Ensure federal, state, and local regulations, as well as union requirements, are monitored and met with just-in-time visibility of each worker’s activities, job regions, and safety incidents.

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Business Intelligence

Use comprehensive business intelligence tools to view all aspects of jobs currently in progress, as well as current estimates to complete and variance of budget.

Field Service Automation (FSA) for Specialty Contractors

Field Services Automation for Specialty Contractors on Mobile Screenshot

Call Center, Scheduling, and Dispatch Management

Quickly capture service needs and access customer, site, and equipment information to shorten the time between call receipt and job assignment; create daily or weekly schedules automatically or by using drag-and-drop tools.

Work Order Lifecycle Management

View and manage work orders by customer, location, schedule, or assigned resources, with color coding and visual icons providing at-a-glance insight into urgency and status.

Contract and SLA Management

Reduce risk with complete contract and SLA management, from defining terms, applying different billing rates for various types of work and materials, maintaining hierarchical relationships between customers and locations, and automating escalations and invoicing.

Field Services Automation Dashboard Screenshot

Asset and Warranty Management

Closely supervise the usage and condition of assets by tracking asset location, maintenance needs, and repair history that captures the costs, revenues, and time spent on each asset. Reduce asset service costs by tracking warranties against assets, providing field staff with visibility into terms and expiration dates, and helping ensure that service and billing conform to warranty stipulations.

Resource Tracking and Performance Management

Optimize resource allocation by integrating information about personnel requirements, certifications, and experience into work assignments, automating crew calendars and timekeeping, and generating individual performance scorecards.

Field Service for Equipment Asset Management


Field Services Automation for Equipment Asset Management Screenshot

Equipment Service and Maintenance History

CCreate and build comprehensive maintenance initiatives by predicting operational needs and required maintenance based on accurate estimates of real-life workloads and use scheduling tools to ensure confidence that parts, retables, consumables, financial, human and physical resources needed to execute your maintenance initiatives will be available when needed.

Field Services Automation - Equipment Asset Management Screenshot

Equipment and Warranty Management

Classify assets with barcodes or serial numbers, then track asset location, maintenance needs, and repair history while capturing costs, revenue, and time spent on each asset. Also, the ability to track warranties against assets allows you to provide field staff with visibility into terms and expiration dates, and help ensure that service and billing conform to warranty stipulations. Optimize workforce management by integrating information about personnel qualifications, certifications, and experience into work assignments; automating crew calendars and timekeeping; and generating individual performance scorecards.

Dynamics CRM Equipment Maintenance Management Dashboard Screenshot

Equipment Maintenance Management

Insight into comprehensive maintenance plans gives you the ability to view multiple maintenance services per plan and actionable service frequencies per plan so you know where your equipment stands and you can prevent miscalculations with the ability to make equipment unavailable when it needs maintenance. Additionally, use service BOMs to supervise multiple maintenance plans for an entire piece of equipment or individual components.

Hitachi CRM for Architecture, Engineering and Construction Firms


Hitachi CRM for Architecture, Engineering and Construction Firms Screenshot

Bidding and RFP Management

Coordinate your teams and help make sure you deliver the best proposal responses and bids based on project requirements, risk, timeline and who is should be working on it.

Advanced Relationships

Better manage your business relationships and connect the right people for each project with relationship tracking and relationship scoring so you know who the sponsors, influencers, officials, regulators and contractors are.

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Project Tracking and Management

Monitor projects from first identification to successful bid and beyond by delivering greater visibility into projects and opportunities at every stage. Additionally, utilize CRM for project tracking and integration with your billing, project management, ERP and other systems.

Business Development

Build a strong pipeline by identifying and qualifying viable projects while delivering consistent communications directed at the right people to build your business. Use CRM for lead import and scoring, communications management and business intelligence.

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Customer Service

Resolve issues quickly and accurately before they get out of hand with tools that enable you to see what’s happening at a glance, enabling you to communicate clearly, and speed resolution. Manage cases, claims, warranties, and billing issues to help ensure your business runs smoothly and your customers are happy.

Managing Director at an Architectrual Firm YouTube Video

A Day in the Life of a Managing Director at an Architectural Firm

Hitachi CRM for Architecture, Engineering and Construction helps streamline project qualification, proposal, and bid processes by putting all the information you need in one place. Follow a Managing Director’s day in the life in this video!

Hitachi CRM Essentials

Hitachi CRM Essentials Dashboard

Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements. Hitachi CRM Essentials includes:

CRM Essentials helps you to:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grid
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library

+ Learn more about Essentials…

Expert Services
Add the Right Team and Approach to Your Industry Solution Equation

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Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.

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Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

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All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, and custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

We saw Microsoft Dynamics AX as the solution that would take us to the next level as a business. It provided the range of modules we needed, so we wouldn’t have to keep building point solutions, while also offering the flexibility to meet our industry requirements.
Brian Seymour, CIO, Keller Foundations
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Ongoing Support

Our dedicated global support teams ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.

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Personal Attention

Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.

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Predictable Cost

You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.

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The Power of 3

Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.

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