The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.
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Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.
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Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
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Hitachi CRM for Professional Services
Coordinate pursuits to land new prospects or expand your presence with existing clients. Identify and manage both short and long-cycle pursuits for one or more services using a 360-degree view through initial qualification, go-no-go decision information, and coordination of sub-processes like RFP management and proposal building, so that a pursuit team knows where each deal is at and what the next steps are.
Build stronger relationships with organizations and individuals by gaining visibility into all aspects of the relationship, your team’s historic and scheduled interactions, potential cross-selling opportunities, and other service providers working with the client.
Maintain a meaningful 360-degree view of a relationship by providing visibility to key information from other internal and external sources, including Project Management and Financial systems as well as Document Management and Email, so that you know the health of your project related to estimated and actual budget as well as status and billing history in addition to project documents and related emails.
A Day in the Life of a Partner in a Professional Services Firm using Microsoft Dynamics CRM
With Hitachi Solutions’ ProServ Solution for Dynamics CRM, our customers have the solution they need to develop new business, expand services and keep their teams profitable.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
Add the Right Team and Approach to Your Industry Solution Equation
Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.
You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.
The Power of 3
Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.