The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.
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Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.
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Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
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Hitachi AX for Construction
Real-Time Job Costing and Reporting
Track overall project health at each stage of development to ensure labor, equipment, material, subcontracts, and other costs are accounted for and on target.
Keep field crews safe and productive with mobile devices that capture time and activity, update equipment maintenance records, specify requisition materials to be sent to the job site, and record any injuries or incidents that require instant notification.
Job Billing and Invoicing
Reduce revenue leakage with the ability to manage different types of complex billings, such as Cost+, T&M, milestone, progress or percent complete, as well as a framework for customizing invoice reports and templates.
A Day in the Life of a Project Manager at a Construction Firm
Follow the journey of a Project Manager at a Construction firm who has just been awarded the work to build a 6-story concrete building. Learn how to streamline the RFP issuing process, securely manage the project collaboration lifecycle and improve business performance across operations with Hitachi Solutions’ RFP Management and Project Collaboration Solution.
Hitachi AX for Payroll
Quick and Easy Setup
Quickly set up and maintain payroll configuration including roll-down capabilities. The ability to assign employee classes and pay codes to process salary, pension and EIC pay automatically for employee groups improves efficiency.
Payroll Direct Deposit
Automated process adds payroll funds to employees’ bank, savings and loan or credit union accounts through an automated clearing house file.
Flexible Control of Processes
Customize detailed records of pay, benefits and deductions to your business to help you control audit details related to handwritten checks and voided checks. Additionally, retirement accounts are managed with increased efficiency by applying a maximum match percentage on a Payroll Benefit code.
Web-based Time Reporting
Streamline entry and approval processes for timesheets with online applications delivered through Microsoft Business portal. Automated transfer of information to Payroll eliminates paper-based systems and reduces data re-entry.
Hitachi AX for Planning and Scheduling
Field Service Automation (FSA) for Specialty Contractors
Field Service for Equipment Asset Management
Equipment and Warranty Management
Classify assets with barcodes or serial numbers, then track asset location, maintenance needs, and repair history while capturing costs, revenue, and time spent on each asset. Also, the ability to track warranties against assets allows you to provide field staff with visibility into terms and expiration dates, and help ensure that service and billing conform to warranty stipulations. Optimize workforce management by integrating information about personnel qualifications, certifications, and experience into work assignments; automating crew calendars and timekeeping; and generating individual performance scorecards.
Hitachi CRM for Architecture, Engineering and Construction Firms
Bidding and RFP Management
Coordinate your teams and help make sure you deliver the best proposal responses and bids based on project requirements, risk, timeline and who is should be working on it.
Better manage your business relationships and connect the right people for each project with relationship tracking and relationship scoring so you know who the sponsors, influencers, officials, regulators and contractors are.
Project Tracking and Management
Monitor projects from first identification to successful bid and beyond by delivering greater visibility into projects and opportunities at every stage. Additionally, utilize CRM for project tracking and integration with your billing, project management, ERP and other systems.
Build a strong pipeline by identifying and qualifying viable projects while delivering consistent communications directed at the right people to build your business. Use CRM for lead import and scoring, communications management and business intelligence.
A Day in the Life of a Managing Director at an Architectural Firm
Hitachi CRM for Architecture, Engineering and Construction helps streamline project qualification, proposal, and bid processes by putting all the information you need in one place. Follow a Managing Director’s day in the life in this video!
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements. Hitachi CRM Essentials includes:
CRM Essentials helps you to:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
Add the Right Team and Approach to Your Industry Solution Equation
Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.
You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.
The Power of 3
Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.