Insurance, from a once product-driven industry, is now seeing the need to become customer-driven. An average insurance customer has a lot of options in providers and giving a positive customer experience is one of the key differentiators insurers have to separate themselves from their competitors. To accommodate this, insurance companies are moving towards digital transformation.
Digital technology is disrupting the way insurers engage with customers. Today, insurers both large and small are moving away from the manual processes they have been reliant on for so long and implementing technology that can automate and optimize claims, training, and so much more. By leveraging a robust CRM solution, insurers are able to cut costs, improve employee morale, and increase customer satisfaction.
Join Hitachi Solutions for the Customer Experience in the Insurance Industry Event on February 22nd, 2019, Friday, 11:00 am to 1:00 pm ICT, as we discuss current insurance consumer trends and how to create an authentic experience for them. Hitachi Solutions and Microsoft have partnered to deliver solutions specifically designed to help insurers better understand and build relationships with your clients.
Customer Experience in the Insurance Industry Event
Date: Friday, February 22nd, 2019
Time: 11:00 am to 1:00 pm ICT
10:45 AM – 11:00 AM – Registration
11:00 AM – 12:00 PM : Customer Experience in the Insurance Industry
- Insurance Industry Challenges & Trends in Customer Engagement
- Panel Discussion & Open Forum
- Our Solution & Quick Demo
12:00 PM to 1:00 PM – Lunch