Digital transformation is rapidly changing the service economy. Together with the consumers’ reliance on technology are the demands and expectations for service-oriented businesses to hastily adapt and solve the problems their clients are currently facing.
To be considered adequate, one of the vital capabilities companies must provide their consumers is a seamless service experience by shifting from the traditional break-fix model (“we sell you equipment”) to an outcome-based model (“we sell you a result”). Improving in this aspect allows businesses to enrich their productivity through predictive maintenance and customer engagement, reduce costs, and increase operational efficiency.
Join Hitachi Solutions for the Connected Field Service Event on February 21st, Thursday, 11:00 am to 1:00 pm ICT as we gather for a roundtable discussion and converse on the current service industry trends that will help you better understand the importance of having a reliable customer service. Hitachi Solutions has partnered with Microsoft to provide effective and efficient solutions designed to help you build lifelong relationships with your clients.
Connected Field Service Event
Date: Thursday, February 21stnd, 2019
Time: 11:00 am to 1:00 pm ICT
10:45 am – 11:00 am : Registration
11:00 am – 12:00 pm : Connected Field Service
- Digital transformation in the service economy
- Panel Discussion and Open Forum
- Our Solution and Quick Demo
12:00 pm – 01:00 pm : Lunch and Networking