Hitachi Solutions Asia Pacific to Showcase Connected Field Service Solutions at the Field Service Asia 2018 in Singapore

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Field Service solutions provider, Hitachi Solutions Asia Pacific, will showcase Microsoft Dynamics 365 for Field Service, Hitachi Solutions Extended Field Services with Augmented Reality, and IoT Services Hub Solutions at the Field Service Asia 2018

SINGAPORE (PRWEB) – NOVEMBER 13, 2018 – Hitachi Solutions Asia Pacific, a leading provider of purpose-built industry solutions powered by the Microsoft Cloud, will be exhibiting at the Field Service Asia 2018 to be held in Amara Sanctuary, Sentosa Island, Singapore, on November 13th to 15th, 2018.

Field Service Asia, the region’s leading conference for service, support and customer care, will bring together the top minds from Asia’s biggest manufacturers, telecoms and residential and commercial services to brainstorm how to build world-class service and support operations. Every area impacting the field service business will be covered – from knowledge management, parts management, workforce management, training and development, connected devices and IoT, remote and preventive services, help desk support, customer experience, service revenue, and more. Hitachi Solutions Asia Pacific, in partnership with Microsoft, will feature the latest field service solutions during the event.

  • Microsoft Dynamics 365 for Field Service offers a complete end-to-end field service management solution – from resource and work order management, product inventory, scheduling and dispatch, customer billing, preventive maintenance, and analytics. Equipped with real-time updates on stocks, omnichannel, and 360-degree view of customers and case history. More and easier visibility to data, inventory, and analytics, drive more accurate services and higher return on investment.
  • Hitachi Solutions Extended Field Service takes Microsoft Dynamics 365 for Field Service to a more customized and personalized solution. It offers the full capabilities of Dynamics 365 for Field Service with an extended solution set built specifically for the unique needs of field service organizations. This connects field service to your ERP finance and operations processes and leverage digital transformation technology. The solution helps you manage warranty coverages, time cards, and depot repair and asset serialization tracking.
  • Hitachi Solutions IoT Service Hub transforms your maintenance optimization process from react and replace to predict and prevent. It predicts failures before they occur, initiates corrective actions, and facilitates the repair process. It reduces routine maintenance and increases productive uptime allowing more time for innovation and developments. IoT Service Hub enables businesses to transform into data-driven services businesses.
  • Augmented Reality Remote Assistance (ARRA) for Field Service for Field Service utilizes information within Dynamics 365 and from augmented reality and live video feed to solve issues quickly and effectively. It improves technician effectiveness via remote assistance that provides knowledge transfer and technician mentoring.

“There is rapid growth in the field service industry in Asia Pacific. The increasing competition calls for technological innovation.” said Kazunori Miyabayashi, President of Hitachi Solutions Asia Pacific. “We leverage our field services expertise from a more regional perspective and helps customers gain a competitive edge by optimizing business processes, connecting them more effectively, and paving the way for innovation.”

To learn more about Field Service Asia 2018, please visit this link: link.


About Hitachi Solutions Philippines Corporation

Hitachi Solutions Philippines Corporation helps its customers with industry specific solutions built on Microsoft Dynamics 365 enhanced with world class Business Analytics, and Portals and Collaboration. Recognized as worldwide Microsoft Dynamics Cloud Partner in 2017, Microsoft ERP Partner of year for Philippines in 2015 and 2016 and Microsoft Dynamics Partner of the Year in Asia Pacific in 2015, Microsoft CRM Global Partner of the Year in 2014 and the 2014 Dynamics Global Outstanding Reseller of the Year, Hitachi Solutions Group provides global capabilities with regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For more information, please visit:

About Hitachi Solutions, Ltd.

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is one of the core IT Companies of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, China, and Asia Pacific. For more information on Hitachi Solutions, please visit:

About Hitachi, Ltd.

Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, delivers innovations that answer society’s challenges with our talented team and proven experience in global markets. The company’s consolidated revenues for fiscal 2017 (ended March 31, 2018) totaled 9,368.6 billion yen ($88.3 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company’s website at